Enacted Nov. 5, 2024

Sandy Floor (hereinafter referred to as the ‘Company’) receives and processes personal information from you in the course of providing all services (hereinafter referred to as the ‘Services’) such as websites and applications. When processing personal information, the Company complies with the personal information protection regulations of relevant laws and regulations that personal information processors must comply with, such as the Personal Information Protection Act, and establishes and discloses the following privacy policy to protect users' personal information and promptly and smoothly handle grievances related thereto.

Article 1 (What Personal Information SandyFloor collects and where we collect it)

1) Game service operations

The Company collects and uses the minimum amount of personal information for the following purposes in order to provide and operate stable services in accordance with Article 15, Paragraph 1, Item 1 (Consent of the Information Subject) and Item 4 (Performance of Contract) of the Personal Information Protection Act.

Personal information items: nickname, platform ID, platform nickname, purchase history (if applicable) (purchase date, item name, order number, amount), survey response contents (including gender, age, region, language, country), mobile phone number

• Platform ID: A Platform ID is a user identification code generated when you sign up for a platform, such as Steam by Valve Corporation, Epic Games by Epic Games, Inc. or Xbox by Microsoft Corporation, and the respective platforms are responsible for the privacy of this information. When you use the gaming services through the Platform, we will receive this value and use it to distinguish you from other users. However, we do not have access to, and do not retain, any information you provide to the Platforms (such as your name, contact details, payment information, etc.).
• We may offer various types of goods within the Services, and you may be able to make payments for the purchase of goods through the Platform. In this case, the Company will receive your purchase details (purchase date, item name, order number, and amount) from the Platform and use them to operate the Service. However, the Company does not have access to and does not retain your payment information (card number, account number, payment method, etc.).
• In the course of operating the Sandy Floor Game Service, the Company may generate and collect your consent history (user identifier, date and time of consent, IP address), service usage history (user identifier, date and time of visit (access history), IP address, unauthorised use history (sanction information), purchase history (purchase date, item name, order number, amount, game goods usage history), device information (OS information, make and model name, language used), chat history (message sent and received history and device information), and cookies.

2) Customer Support Services

The Company may use the information collected and generated for the purpose of ‘Game Service Operation’ in accordance with the contents of your inquiry in accordance with Article 15 (1) (Consent of the Information Subject) and (4) (Performance of Contract) of the Personal Information Protection Act.

Personal information items: nickname, email address, inquiry content, platform ID (if applicable), and primary language, depending on the inquiry channel.

• Device information (including OS information, make and model, country code, and language used) and in-game information (including build information and language used) may be generated and collected in the course of providing customer support services.

3) Events and promotions

The Company collects and uses personal information for the purpose of ‘Providing Events and Promotions’ in this policy in accordance with Article 15 (1) (1) (Consent of the Information Subject) and Article 22 (1) (7) (Promotion of Goods or Services) of the Personal Information Protection Act.

Personal information items: email address, nickname, (if applicable) necessary for prize distribution

• When providing promotions such as reward events, we may additionally use the information collected and generated for the purpose of ‘Game Service Operation’ in accordance with Article 15(3) of the Personal Information Protection Act without consent in order to select and contact winners and verify winner information.
• We may request additional personal information in accordance with Article 15, Paragraph 1, Item 2 (Compliance with Laws) to process taxes and fees under the prize (if applicable).